Cancellation policy
As guarantee, credit card details will be kindly requested upon confirmation.
Reservations from April to June: The guest can cancel free of charge until 3 days before arrival.
Reservations from July to September: The guest can cancel free of charge until 7 days before arrival.
Reservations from October to March: The guest can cancel free of charge until 3 days before arrival.
Please note: for multiple reservations or long stays different policies may apply. The guest will be charged the total price of the reservation if they cancel after the deadline or in case of no-show.
Deposit policy
No prepayment is needed. Different deposit and cancellation policies may apply for multiple bookings and long-stay bookings.
Damage deposit
Guests are not required to pay a damage deposit.
Payment policy
Payment is required at the time of check-in for the entire stay.
Taxes and fees
VAT of 10% is included in the price. City tax of € 2 per person, per night is not included.
ID and credit card requested at check-in
Guests are required to show a photo identification and credit card upon check-in.
Credit cards accepted
American Express, Visa, Euro/Mastercard, Diners Club, JCB, Maestro
Check-in and Check-out times
Check-in and check-out are available 24 hours 7/7 at the concierge desk of Sheraton Lake Como.
Please inform us in advance of your expected arrival time. You can contact the property directly with the contact details provided in your confirmation.
IMPORTANT: From October 25th to March 21st, 2024, facilities of the hotel (pool, private park area as well as parking and fitness center) will not be available.
IMPORTANT: From October 25th to March 21st, 2024, check-in and key collection must be agreed minimum 3 days before arrival.
CIR number: CIR: 013075-ALB-00016
IMPORTANT: From October 25th to March 21st, 2024, facilities of the hotel (pool, private park area as well as parking and fitness center) will not be available. IMPORTANT: From October 25th to March 21st, 2024, check-in and key collection must be agreed minimum 3 days before arrival.
